President Ferdinand Marcos Jr. has directed the Department of Transportation (DOTr) to ensure free rebooking and full refunds for passengers whose flights are canceled or delayed due to the upcoming ASEAN Summit.
According to Claire Castro, Undersecretary of the Presidential Communications Office, Transportation Secretary Vince Dizon is already coordinating with airline companies to guarantee that no passengers suffer additional costs because of the disruptions caused by the summit.
Dizon previously mentioned that several flights might be impacted due to enhanced security measures in Metro Manila, particularly at Ninoy Aquino International Airport (NAIA), where foreign leaders are expected to arrive for the summit.
As per the directive, airlines are required to offer free rebooking without charges or penalties, as well as full refunds of the ticket price, or the option to place the value in a travel fund for the passenger.
Dizon assured that both the government and airlines will protect the rights of affected travelers and ensure that their expenses do not increase due to flight disruptions.